Return and Refunds
Our policy lasts 30 days for damaged or faulty goods. If 30 days have gone by since your receipt of your purchase, unfortunately we can’t offer you a refund or exchange. As per your consumer rights you also have a 14 day cooling offer period for online purchases. However, we usually ship within the first week of purchase. If it has been shipped you will have to follow the standard returns procedure.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Due to the customised nature name blocks are ineligible for return once they have been produced.
To complete your return, we require an order number and order confirmation along with a returned product.
Please do not send your purchase back to the manufacturer. Send it to:
33 Ranelagh Gardens
Royal Hospital Chelsea
Royal Hospital Road
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you cancel your order before shipping we will process a refund within 14 days of this being cancelled. We will inform you if the item has already shipped in which case you should proceed with a return.
Late or missing refunds (if applicable)
Please only do the following once you have received confirmation of a refund.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We do not operate an exchange policy but if you receive damaged goods please contact us and we will assess how best to progress the situation and ensure you are satisfied.
To return your product, you should mail your product to: 33 Ranelagh Gardens London GB SW3 4SR
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.