Privacy, Data and Cookie Policy


Privacy, Data and Cookie Policy

This privacy policy is for this https://shop.therebutnotthere.org.uk and served by Remembered and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

Here at Remembered we understand that you may use our online shop to purchase goods and merchandise. In doing so you will pass on personal details. We exercise best practise with any and all details and will ask for your consent before signing you up to any newsletters and, for your first visit, ask if you accept cookies from our website. By purchasing an item from our site you are agreeing to us using and passing on the information solely for the successful fulfilment of any orders and not beyond this. Beyond completing orders we will only contact those who have expressly signed up to our mailing list (held on Mailchimp). For more please see the newsletter information below.

If you have bought a 30cm Tommy the data you provided will be used by Royal British Legion Industries  to create orders and create labels to ensure the Tommy is sent to the address provided through the designated courier.

If you have ordered a name block, silhouette or 6 foot Tommy Regency Design and Print Limited will use the data provided to create orders and labels to ensure that they are sent to the correct address through the designated courier.

In case of a fault or query on the order both Royal British Legion Industries and Regency Design and Print Limited will need to ensure that the situation can rectified satisfactorily.

Neither organisation will pass your information to any third party other than the couriers and will only use your data to ensure the successful completion of any given order. 

Shopify has operations in the US and Canada and has signed the EU-US privacy shield. You can view their policies on GDPR compliance here: https://help.shopify.com/manual/your-account/GDPR

Under the General Data Protection Regulation 2018 you may request a copy of personal information held about you by the Remembered and acting subsidiaries for free. If you would like a copy of the information held on you please write to enquiries@tbnt.org.uk or to the company's office address. Under the GDPR 2018 legislation you may request for all information held about you by this online shop to be deleted in it's entirety outside of information required to fulfill outstanding orders.  If you would like us to delete the information held on you please write to enquiries@tbnt.org.uk or write to the company's office address.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. 

Cookie Policy

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

This site also uses Google Analytics to track and enhance the user experience of the website. For information on what cookies are used please visit: 

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage 

Opt-out

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.

http://tools.google.com/dlpage/gaoptout?hl=None

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.

http://www.google.com/analytics/learn/privacy.html

Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required, it has no use or we are asked to delete any details by the individual they concern as detailed in GDPR 2018 and any superseding policy. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are never passed on to any third parties apart from in the event of fulfilling any outstanding order from the website.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with GDPR. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under GDPR you may request a copy of personal information held about you by this website’s email newsletter program for free. If you would like a copy of the information held on you please write to enquiries@tbnt.org.uk or to the company's office address. Under the GDPR 2018 legislation you may request for all information held about you by the email newsletter program to be deleted in it's entirety outside of information required to fulfil outstanding orders.  If you would like us to delete the information held on you please write to enquiries@tbnt.org.uk or write to the company's office address. Although we are based in the UK, our mailing list service, Mailchimp is a US company that has signed up to the EU-US Privacy shield in line with GDPR.  You can view their policies here: https://kb.mailchimp.com/accounts/management/about-mailchimp-the-eu-swiss-privacy-shield-and-the-gdpr

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. 

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.